Q: Where will the product be shipped from? Can we ship normally on weekends?

A: Both CA and PA can ship, and we will choose a warehouse closer to you for shipment. We can arrange shipment on weekends, but packages ordered on weekends can only be arranged for transportation on working days due to the courier company not working. The delivery time may be longer than usual. It is recommended to place the order before Friday so that you can receive the package as soon as possible.

Q: How to deal with defective products received? Is it possible to return the item for a refund?

A: The products we send out are inspected and found to be in good condition before being sent out. If the products are compressed or collided during transportation, you can contact our customer service first and then negotiate a satisfactory solution. If return and refund is indeed required, the buyer can bear the return cost based on the return situation, and if the product is not used, we will issue a refund to the buyer as soon as possible.

Q: Is there a subscription service available? How to operate?

A: Yes. We have launched a new subscription service, which is very friendly to repeat customers. Simply click on our subscription service to enjoy the convenience it brings, and registering for the subscription service will receive a discount.

Q: How many balloons can our helium tanks hold?

A: Usually the 7L helium tank can fill 30 balloons, and the 13.4L helium tank can fill 50 balloons.

Q:Do i get free balloons when i buy a helium tank?

A:Yes,We will provide free balloons,and we will also provide more accessories freely.